Three situations we see again and again: a kiosk, a minimart and a wholesaler. Each one starts with a problem you will probably recognise.
Note: these are illustrative examples of typical shops, not quotes from named customers. Real customer stories will replace them as shops agree to be featured.
Kiosk · Duka plan
A neighbourhood kiosk
Kawangware, Nairobi
Shida · The challenge
Fast movers like bread and milk kept running out by mid-morning, while slow goods sat on the shelf for months. Stock was counted in a exercise book, usually on a Sunday, and by then the week's sales were already lost.
Suluhisho · What changed
Products were entered once with a reorder level for each. The clerk records every sale on a phone, so stock counts itself. Stoki is asked one question each morning: what should I restock today?
Matokeo · The outcome
Restocking moved from a weekly guess to a daily list with a shilling total attached, and the dead stock on the shelf became visible for the first time.
Stock counted
Daily, not weekly
Reorder decisions
From memory → from data
Time on stock-taking
Hours → minutes
Retail shop · Biashara plan
A residential minimart
Kilimani, Nairobi
Shida · The challenge
Three clerks worked different shifts and the owner could not tell which sales happened when, or explain why the cash at closing rarely matched the goods that had left the shelves.
Suluhisho · What changed
Staff clock in and out in the app, and every sale and stock adjustment records who made it. Cash and M-Pesa sales are separated automatically.
Matokeo · The outcome
Discrepancies could finally be traced to a shift and a person, and the conversation with staff changed from accusation to a shared record everyone could see.
Accountability
Per shift, per person
Cash vs M-Pesa
Split automatically
Stock history
Every change logged
Wholesaler · Jumla plan
A dry-goods wholesaler
Nakuru
Shida · The challenge
Capital was tied up in slow lines while the fast ones ran short. With thousands of SKUs, nobody could say which products were actually earning their shelf space.
Suluhisho · What changed
Margin is tracked per product using the cost recorded at the time of each sale, so old purchases do not distort it. Stoki reports the worst performers and the capital sitting in them.
Matokeo · The outcome
Buying decisions started from a ranked list of what earns and what does not, rather than from whichever supplier called that week.
Products tracked
Thousands of SKUs
Margin
Per product, per period
Dead stock
Costed in shillings
Duka lako linaweza kuwa la nne
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